FAQ
FAQ
  • Q1
    What is a lockout tagout safety padlock?

    A lockout tagout padlock is used to isolate hazardous energy sources during equipment maintenance and servicing procedures.

  • Q2
    What key systems are available?

    We support KD, KA, MK, and GMK key systems.

  • Q3
    Are your products certified?

    Yes. Beeyi products are CE and ISO certified, meeting international standards (OSHA) for industrial lockout/tagout (LOTO) safety applications, ensuring reliable performance in high-risk industries such as steel, petrochemical, and so on.

  • Q4
    Is this padlock suitable for electrical lockout?

    Yes, the reinforced nylon body provides insulation and helps improve electrical safety.


  • Q5
    Can you customize padlocks with our company logo?

    Absolutely. We support deep OEM/ODM customization, including: custom logo printing, laser engraving, custom labels, custom packaging, and custom color matching. Ideal for brand identity management and distributor branding.

  • Q6
    Are you a factory or a trading company? What about MOQ?

    We are a direct factory (Benyi (Zhejiang) Safety Protection Co., Ltd.), with industrial-grade manufacturing capacity and large production volume. Factory-direct means stable delivery and competitive pricing. MOQ is flexible – samples, trial orders, and bulk orders are all welcome.


  • Q7
    I need a lockout device for a specific valve in a petrochemical plant, but I'm not sure which one to choose. Can you help?

    Yes – that's our expertise. Please contact our sales or technical support team with your application details . Based on our experience working with hundreds of companies, we will recommend the best solution for your needs.


  • Q8
    What if I receive a product with quality issues?

    Please contact our customer service or sales representative immediately with photos or videos showing the issue. We will quickly arrange replacement, repair, or refund based on the situation, ensuring your safety work is not delayed.


  • Q9
    Do you provide technical support if issues occur during use?

    Yes. Our technical team is available for remote video guidance and troubleshooting. For key account customers, we also offer on-site training or after-sales follow-up visits.


  • Q10
    What if I lose the key to a lock? Can I get a duplicate?

    Yes. Every Beeyi safety padlock comes with a unique code. Simply provide the lock code, and we will arrange key duplication for you. We recommend bulk buyers keep a record of lock codes for easier future management.


  • Q11
    Do your products come with a warranty?

    Yes. Beeyi products come with a standard industrial warranty, with specific durations varying by product series. Manufacturing defects under normal use during the warranty period will be repaired or replaced free of charge. Contact our sales team for detailed warranty policy information.


  • Q12
    What is your lead time and shipping range?

    As a factory with large production capacity, we offer stable lead times for standard products. We support worldwide shipping for global distributors and industrial buyers, with multiple logistics options based on destination port. Exact lead time is confirmed upon order.


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